Terms & Conditions

1. Packages and Mail

  • (a) Packages and Mail can be sent to your Jet Express Box via: (i) US Postal Service (ii) International Courier Services (FedEx, UPS, DHL, etc.) (iii) Personal deliveries by suppliers, friends, or family.
  • (b) Customers must ensure that the correct address and 'c/o Jet Express' is clearly marked on all packages and mail to avoid any delay in delivery.
  • (c) C.O.D. shipments to your Jet Express Box will not be accepted unless prior arrangements are made with Management.
  • (d) Two customers may share a Jet Express Box, but delivery will be made to only one address.

2. Restricted Packages

Most consumer and commercial products can be sent via your Jet Express Box except for the following:

  • Firearms
  • Narcotics
  • Pornography
  • Cash
  • Animal skins
  • Jewelry
  • Perishables

Note: Hazardous Materials can only be sent with prior Management knowledge since HazMat documentation must accompany the shipment. A HazMat Documentation Fee will apply.

3. Weight and Package Information

  • (a) Charges are calculated according to the greater of the actual or volumetric weight. Volumetric weight is calculated using the formula: \( \text{Length} \times \text{Width} \times \text{Height} \div 166 \), where dimensions are in inches.
  • (b) Maximum weight allowed for Jet Express Box is 150 lbs per piece and Jet Express Courier is 70 lbs per piece; unlimited pieces.

4. Dutiable Shipments

  • (a) A commercial invoice must accompany all non-document shipments.
  • (b) A Duty Fee will apply to any shipments where Duty & VAT must be paid in advance to Customs.
  • (c) A formal trade entry must be made for any shipments valued at TT$6000 and over. A Brokerage Fee will apply.
  • (d) Delays may be caused due to a lack of proper documentation. The General Aviation Services will charge rent for any packages left in the Courier Bond for over 2 days.
  • (e) Dutiable shipments are strictly C.O.D.

5. Junk Mail

The US Postal Service delivers a lot of unsolicited mail to US addresses. Jet Express Trinidad and Tobago Limited cannot sort your mail to determine what is junk from what is not. Any mail or packages addressed to you will be delivered to you. In order to diminish junk mail coming into your Jet Express Box, you can opt out of mailing lists from your suppliers and websites that you frequent.

6. Limitation of Liability

  • (a) Jet Express Trinidad and Tobago Limited will not be liable for any loss or damage to any mail or packages. It is advised to insure any valuable packages.
  • (b) Jet Express Trinidad and Tobago Limited will not be liable for any consequential loss due to lost, damaged, destroyed, or undelivered mail and packages.

7. Prohibited Uses

  • (a) The Jet Express Box address is the property of Jet Express Trinidad and Tobago Limited and is to be used solely for the purpose of receiving and forwarding mail and packages.
  • (b) The Jet Express Box address shall not be used for the purpose of registering companies in the USA.
  • (c) The Jet Express Box address shall only be used for lawful purposes.

8. Membership

  • (a) All charges will be the sole responsibility of the registered customer.
  • (b) A notification must be sent in writing of any local change of address.
  • (c) If your account is in arrears, no further deliveries will be made until payment is made.
  • (d) Jet Express Trinidad and Tobago Limited reserves the right to terminate this contract at any time.
  • (e) Subscription Fees are non-refundable.
  • (f) Mail and packages that are undeliverable or unclaimed after 4 weeks will be destroyed.

9. Change of Adresses

Jet Express Trinidad and Tobago Limited may have to occasionally change locations to facilitate growth. In such an event, one month's notice will be given and change of address forms will be mailed on your behalf. However, it will be your responsibility to ensure your suppliers and vendors are aware of your new address.

10. Rates

Rates are subject to change without notice as external forces such as increases in airline fuel costs and security surcharges will have a direct impact on freight charges. However, we will make every effort to inform you of these rate changes in advance.