Terms &
Conditions.

1. Scope & agreement

These Terms govern every service Jet Express Freight provides — freight forwarding, customs brokerage, warehousing, and the BOX personal-courier service. By signing up for an account, booking a shipment, or using our website, you accept these Terms. If you don't, please don't use our services.

If you book on behalf of a business, you confirm you have the authority to bind that business to these Terms.

2. Our services

We act as a freight forwarder — coordinating the movement of cargo on your behalf using our own facilities and contracted carriers. Where international carriage applies, the underlying conventions (Warsaw, Montreal, Hague-Visby, CMR) govern that leg.

We are not the carrier of record for air or ocean transport unless explicitly stated in writing.

3. BOX accounts

BOX is our personal-courier service. Membership is free for life with no monthly fees. By opening a BOX account you agree:

• The Miami address we assign is for receiving packages — not for residency or business registration.
• You're responsible for the contents of any package shipped to your BOX address.
• Packages held at our Miami warehouse for more than 90 days without instruction may be deemed abandoned (see §11).
• We may close your account if it's used for restricted goods (§5) or fraudulent purposes.

4. Shipping rules

4.1 Booking

Shipments are accepted subject to space availability on the selected mode. Quoted rates are valid for 7 days unless stated otherwise.

4.2 Weight & dimensions

We charge the greater of actual weight and volumetric weight, using IATA standards (166 in³/lb for air, 1,728 in³/ft³ for ocean). Measurements are taken at our Medley dim-imaging tunnel and are conclusive absent manifest error.

4.3 Transit times

Quoted transit times are estimates, not guarantees. Customs delays, weather, vessel scheduling, and force-majeure events may extend transit.

5. Restricted & prohibited goods

We do not ship:

• Weapons, ammunition, or any controlled military items
• Illegal drugs, precursors, or paraphernalia
• Live animals (other than pre-arranged service animals)
• Cash, bearer bonds, precious metals or stones (except under specially negotiated terms)
• Counterfeit goods or items violating IP rights
• Hazardous materials except via our DG-certified service line, declared in advance

If you ship a restricted item without declaring it, we may dispose of it at your cost and report it to authorities. You indemnify us against any resulting fine or claim.

6. Customs & duties

You're responsible for accurate commercial invoices and harmonized tariff codes. We file declarations on your behalf in every jurisdiction we operate. Duties, VAT and any inspection charges are your responsibility — we pay them on your behalf and recover via your invoice. Detained or seized goods are subject to local law; we cooperate fully with authorities and notify you within 24 hours.

7. Liability & limits

Our liability is limited per the applicable international convention or contract:

We are not liable for consequential, indirect, or commercial losses (e.g. lost profits, business interruption). For coverage beyond these limits, see §8.

8. Insurance

All-risk cargo insurance is optionally available at 1% of declared value (USD $1 for every $100 of cost, or part thereof). It covers physical loss or damage from external causes, excluding inherent vice, ordinary wear, and prohibited goods. Coverage is provided by our licensed insurance partners; certificates are issued on request.

9. Claims & refunds

Claims must be submitted in writing to [email protected] within:

• 7 days of delivery for visible damage
• 14 days of expected delivery for non-delivery / loss
• 21 days for concealed damage

Include the tracking ID, photos of damaged goods and packaging, the commercial invoice, and any insurance certificate. We acknowledge within 5 business days and decide within 30.

10. Payment

Standard terms are payment on delivery for BOX customers, and net-30 for business accounts in good standing. We accept ACH, wire, major credit cards, and (in supported jurisdictions) local digital payment rails. Overdue invoices accrue interest at the lesser of 1.5%/month or the maximum allowed by law.

11. Storage & abandonment

Free storage at our Miami warehouse is 30 days for consolidating BOX members, 7 days post-receipt for B2B shipments. Beyond that, storage fees apply per our public rate sheet.

If packages remain unclaimed for 90 days with no contact from you, they are deemed abandoned. We may dispose of them, donate them, or sell them to recover costs after a 30-day notice to your last known email.

12. Privacy

Our handling of personal data is governed by our Privacy Policy, which forms part of these Terms.

13. Changes

We may update these Terms. Material changes are notified by email at least 30 days before they take effect. Continued use of our services after that date constitutes acceptance.

14. Governing law & jurisdiction

For shipments originating in or destined to the United States or the Caribbean: governed by the laws of the State of Florida (USA); exclusive venue in the courts of Miami-Dade County.

For shipments originating in the European Union: governed by Spanish law; venue in the courts of Madrid. Consumer protections in your country of residence are not waived.